Hansab is continuously investing in improving the quality of service, development of service structure and processes. To ensure that Hansab customers get the best service and quality of care and to make our services easily recognizable among the competitors in 2011 the name of our service SEPRO was born. SEPRO stands for ‘Service Professionals’ or that Hansab service and maintenance are always done at a highly professional level that guarantees to the customer the best possible results. SEPRO is essentially a full-service package, or the highest degree of service that a customer can reach. We want our customers to recognize our effort and SEPRO is a sign of only the best service quality.
SEPRO is a unique service package that solves all problems related to equipment during its lifecycle. It includes all main services where customers have direct access to services provided by Hansab Group. Hansab uses innovative solutions by offering SEPRO services to customers which include:
- Monitoring;
- Auto-Email about service statuses;
- Customer Service Portal;
- GPS tracking system for engineers;
- Online planning and other services;
- Helpdesk;
- Repair services;
- Repair centre work;
- Spare parts logistics;
- Configuration services.
