Service Quality
Hansab offers high quality services. We have a well developed service structure and processes. Our service processes developed regarding best practice ITIL principles.
Hansab Group companies have several quality certificates:
- ISO 9001 Quality management since 2000.
- ISO/IEC 20000 Service process quality management since 2010.
Regarding our SLA management process, we are doing regular quality meetings with customers and they are involved to our quality improvement process.
ISO 20 000 is directly related to the globally recognized information technology process management ITIL. ITIL handles the best practice of the management of IT services. Hansab group companies where first companies in Baltic market who got ISO 20000 certificate. ISO 20000 certificate ensures that all service delivery and service support processes are helping improve our service quality.
