Enjoy coffee without leaving your car at the Caffeine Drive-In café
One of the largest coffee shop chains in Lithuania, Caffeine, delights its customers by offering coffee that can be enjoyed without leaving their cars. The café is located at a busy intersection, and Hansab has implemented a drive-through solution, enabling customers to order and pick up a hot cup of coffee quickly and conveniently without leaving their vehicles. This system also makes it exceptionally easy for café staff to manage orders.
Enjoying a cup of coffee on the go becomes much simpler when you don't have to worry about finding a parking spot, and you can easily order your desired drink upon arriving at the café without leaving your car. Kostas Guvenikovas, the Director of the IT Department at Reitan Convenience Lithuania, explained: “We opted for the drive-through solution at this location due to its convenient positioning for customers traveling by car and who are in a hurry. It enhances the café's efficiency and expedites customer service, as clients can choose to either grab a quick coffee in their car or relax in a cozy environment”.
The solution uses a single drive-through lane, where the equipment is activated upon the customer's arrival. Electromagnetic loops, a microphone stand and a loudspeaker are installed by Hansab at the café building. Inside the café an audible signal informs the staff of the customer's arrival. After selecting their drink on the LED screen, the customer uses the microphone to inform the staff member about the order. After that, the customer drives to the pick-up point to take their order and pay for it. "This solution increases throughput and creates added value for customers without having to get out of the car and wait in line. Everything happens smoothly and quickly: 1, 2, 3 and the customer can continue their journey happily enjoying a great cup of coffee," says K. Guvenikovas.
Working with Hansab
Implementing the option for customers to order and pick up coffee without leaving their cars at the Caffeine drive-in café on Geležinio Vilko Street 41 took about a month. "Working with Hansab was smooth and organized, and the project was handled very professionally, everything was done on time. We are very satisfied.", mentioned K. Guvenikovas. The Caffeine coffee shop chain is considering the possibility of expanding not only in the traditional format but also by adding drive-through cafes.
The drive-through solution implemented at Caffeine saves time for café customers, optimizes service resources, and allows people to enjoy coffee conveniently while traveling by car. This is not the first such solution Hansab has implemented, and it can be adapted to various needs in different business sectors.
Photo source: Caffeine