Customer Flow Management System In Car Retailer’s Showroom
Amserv Auto AS
Tartu, Estonia
Amserv wanted to raise the quality of customer service in one of the car salons. In order to achieve that, Amserv chose Hansab to develop a customer flow management solution. Hansab installed Q-Matic customer flow management system in car retailer’s showroom.
After the implementation of the customer flow solution, clients no longer have to wait in a physical queue, but instead they can check out new vehicles or relax in the salon’s waiting room.
In addition customer service quality improvement, the sales representatives can now communicate with the waiting customers and thereby increase the sales
or propose additional services.
