„LG Cargo“ has introduced a 24/7 self-service document terminal
In April 2020, in order to improve the quality of service and protect employees and customers from the potential threat of coronavirus (COVID-19), the freight company of the largest railway group in the Baltic States, Lietuvos Geležinkeliai, introduced an innovation – self-service document terminals.
Challenges of document transfer
Until now, all cargo transportation documents have been handed over to „LG Cargo“ directly, and customers could only deliver the documents during business hours from 8 a.m until 5 p.m. This caused inconvenience to customers, and in the wake of the pandemic, the outdoor terminal solution also served to protect its employees by reducing LG Cargo employees' external contact.
To make the reception and transmission of documents smoother, safer and more convenient, „LG Cargo“ has decided to choose self-service terminals. Documents can now be exchanged without physical contact - documents can be left and picked up at a convenient time at the terminals installed at 41 stations. The terminals are open 24 hours a day.
Self-service document terminals
LG Cargo started working with Hansab on the self-service terminal project in the middle of 2019.
Depending on the customer's requirements and needs, Hansab Lithuania has developed a portal and software where all documents can be monitored. From now on, the software developed by Hansab allows not only to see the status of retrieved and delivered documents but also to monitor all this in real-time.
KePol terminals of the long-term partner KEBA AG have been selected for document transmission.
This is the first Hansab Lithuania project of this scale and nature, during which the infrastructure created according to the customer's needs is leased.