The customer management systems are widely used in retail and customer service businesses, but only a few systems are used in pharmacies. However, queuing systems are very necessary in pharmacies, because customers want to talk about their private problems with the pharmacist in private,without other people standing in line behind them.
The queuing system in the Südameapteek chain operates with the Q-Win Solo ticket printer with a built-in webserver. The complete system consists of
an LCD ticket printer, customer displays and online call-terminals. The Q-Win Solo web-based software allows real-time monitoring of waiting customers and service times, and it also generates statistical reports. This information helps managers to optimise the number of staff and working time.
