Bank customers today have more choices in how, when and where they can go to do their banking. Changing bank is easy and the engagement with one specific bank is not life-long anymore. With customer flow management you will have a positive impact on the customer experience by increasing the quality of service, reducing the waiting time and improving the customer's perception of the visit.
When queuing is well-managed, the service provider can benefit from reduced service hours, a better use of floor space and big savings in the cost of resources. To get the biggest business benefits you need CFM methodology and the introduction of Qmatic's electronic call forward systems.
Customer Counting Systems
People counting systems are used to estimate trends of attendance, to schedule staff work, to manage sales staff performance, to evaluate the effectiveness of promotions and marketing activities, as well for optimal organization of the sales object, in accordance with trends in attendance. Visitors counting makes the most efficient use of resources - people, time and money, which, in effect, leads to higher profits.