The private sector has raised the bar for customer service and citizens expect the same from the public sector. Restoring citizens' confidence in public institutions means demonstrating competence in providing better value for their hard-earned tax money. With customer flow management you can improve customer satisfaction by better queuing experience and staff being better prepared before the visit.
Customer Counting Systems
People counting systems are used to estimate trends of attendance, to schedule staff work, to manage sales staff performance, to evaluate the effectiveness of promotions and marketing activities, as well for optimal organization of the sales object, in accordance with trends in attendance. Visitors counting makes the most efficient use of resources - people, time and money, which, in effect, leads to higher profits.
When queuing is well-managed, the service provider can benefit from reduced service hours, a better use of floor space and big savings in the cost of resources. To get the biggest business benefits you need CFM methodology and the introduction of Qmatic's electronic call forward systems.